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-To join you need agree to the Terms & Conditions and be at least 18 years old or above. Most countries have their own rules regarding online gaming and so you must make sure you’re aware of any regulations and adhere to their rules.
2)How do I make a deposit?
-Funds may be deposited into your RRich88 member account using the following methods:
3)Local bank transfers
-As our valued customer we will always strive to keep banking free of charge for you. You will not be charged by us for any deposits into or withdrawals out of your account.
4)How can I be certain games are fair?
-We have professionals to calculate the payout percentage for all our games, making sure that you can be certain that our games meet industry standard fairness regulations.
5)Is my personal information secure?
-We will makes sure that your details are secure all of the time. We use the best quality security measures Secure Socket (SSL 128 bit encryption Standard) and is stored in secure operating environments that allow customer making payments online has never been safer. RRich88 will not disclose your personal information to any third party.
6)Forget username or password?
-Customer can retrieve username by contacting us at WhatsApp/WeChat/telegram or live chat.
7)What are the supported currencies?
-MYR – Malaysian Ringgit
-SGD – Singapore Dollar
8)What is the maximum bet amount of ESSOBET?
-Each sports and betting products have their own maximum stake and these amount may increase or decrease depending on the bet’s pool size and the time the bet was placed. It is advisable to refer to the MAX stake on the mini bet list shown on the left hand frame by clicking on the odds whenever you want to place a bet.
9)What is the minimum bet amount of ESSOBET?
-The minimum bet amount is one unit of the currency you opened your account in,depending on the games and table you choose.
10)How long does it take for bets to be settled?
-We aim to settle bets as quickly as possible, however for some events official confirmation of the result is necessary which may delay the settlement procedures.
11)How long does it take for withdrawal?
-During bank working hours, it takes within 5-15 minute to process withdrawals.
12)I have problems loading some of the content of the website. How can I solve this issue?
-There is a known issue with older versions of Adobe Flash Player while displaying Flash graphics. We advise you update your Flash Player and your browser.
-Every member can only have one active bonus at a time. Member may claim other bonuses after fulfilling the rollover requirement of the current active bonus.
-Any members, who, in the opinion of ESSOBET, abuse any offer, will have their bonus forfeited and accounts closed.
-You should only deposit money in your account for the purposes of you using such money to place bets/wagers on the ESSOBET website. We shall be entitled to suspend or close your account if we reasonably consider or have reason to believe that you are depositing money without any intention to place bets/wagers. In such circumstances, we may also report this to relevant authorities.
-If the value of a deposit is not played through in full before a withdrawal is requested, ESSOBET reserves the right to make a charge to the customer’s account to cover all reasonable costs relating to both the deposit and withdrawal. If necessary, the value of the withdrawal requested may be reduced accordingly.
-If the value of a deposit is not played through in full before a withdrawal is requested, or there is any evidence of a series of bets/wagers placed which results in guaranteed customer profits irrespective of the outcome, or where all the betting/wagering is determined to be low risk, ESSOBET reserves the right to request a receipt showing proof of transactions of the deposits before any withdrawals are processed.
-Withdrawals may be subject to audit and/or identity verification before being processed. You may be requested to furnish proof of identification, address, age and/or proof of deposit, proof of game play or telephone number. Failure to provide this information to us within 72 hours of a request being made may result in the bonus and any associated winnings being withdrawn.
-At ESSOBET’s discretion, you may be requested to provide identification documents. It is mandatory that you provide the requested information. If you do not provide the requested information, you agreed to give up your rights to any bonuses or balances left in your ESSOBET’s account.
-Promotional bonuses offer is limited to one time only redemption per person/account/family/ address/email address/telephone number/payment account (e.g. debit or credit card, etc)/IP Address/shared computer environment, e.g. school, public library or workplace. We reserve the rights to withdraw the availability of any bonus offer to any customer or group of customers.
-Promotional bonuses could not be withdrawn or transferred to any games unless the stake rollover requirement of bonuses has been met.
-The maximum withdrawal from any non-deposit bonuses is x10 of the said bonus amount unless stated otherwise.
-There is a minimum and maximum bet set which varies according to the event involved. Members are encouraged to check the rules for each game and bet type before placing any bet.
-Draw result, both sides bet, rejected, cancelled and trade-in bet tickets are excluded in rollover calculation. Unless it is stated otherwise.
-Wager of win half/lose half will contribute to half rollover requirement only. Wager on odds below 1.60 (Decimal), -1.66 (Indo) or 0.60 (MY/HK) will not be counted towards satisfying rollover requirement. Unless it is stated otherwise.
-At ESSOBET’s discretion, if we have proof that any customers using third-party information. We reserve the rights to withdraw the availability of any bonus and relevant balance offer to any customers or group of customers.
-ESSOBET reserves the right to amend, cancel, reclaim or refuse any promotion at its own discretion.
ESSOBET strives to provide a channel of entertainment to our customer in a positive way. In serving this purpose, we have in place major safeguards to promote and ensure responsible gambling. We encourage our customers to identify their degree of problem gambling risk through the assessment of the checklist below:
-Do you stay away from work or studying in order to gamble?
-Do you gamble to escape from boredom or unhappiness?
-When gambling and you run out of money, do you feel lost and in despair and feel the need to gamble again as soon as possible?
-Do you gamble until all your money is lost?
-Have you ever lied to cover up the amount of money or time you have spent gambling?
-Are you reluctant to spend gambling money on anything else?
-Have you lost interest in your family, friends or hobbies?
-After losing, do you feel you must try and win back your losses as soon as possible?
If the majority of the answers are ‘yes’, it may be a sign of gambling problem. We recommend that you:
-Gamble as a form of leisure.
-Avoid chasing losses
-Gamble only within your means
-Keep track of the time and amount of money spent
To seek advice and support on gambling problem, please visit GamCare at www.gamcare.org.uk for further information.